Once the team members have been recruited and the team structure has been established, the Engagement Manager and the respective Team Leads can analyze the competency gaps and development needs for the Service Engagement team using the Skills Matrix.

The purpose of this task is to plan for the individual team members to be provided with the appropriate training they require to effectively fulfil their roles on the Service Engagement. This could range from technical training in a specific software tool/application that is being deployed as part of any services, through to services related training in the client business processes and methods to gain a better understanding of how the clients business functions.

The Engagement Manager must identify the resources that will conduct the training and make allowance for the required training courses in the Service Delivery Plan. When the training cannot be provided from within Capgemini, the Engagement Manager should keep the training organization aware of the needs which are not covered, so that the training organization may consider including the missing courses in their catalogue. Consideration must be made to the impact that the additional Service Engagement related training might have on the overall Service Delivery Plan. Where there are impacts, then the Engagement Manager should involve the Delivery Manager and agree the actions to be taken.